• Accessibility

    Web accessibility statement. How we are working towards making our web pages conform to the Web Content Accessibility Guidelines Level "AA" and the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Accessibility statement for Bury Means Business website

This statement applies to content published on the Bury Means Business website. It does not apply to content on other Bury Council websites (for example, Bury.gov.uk, The Bury Directory, Bury Markets etc., as these sites will have their own accessibility statements).

This website is run by Bury Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, for example, the latest versions of JAWS, VoiceOver, Narrator etc., some of which are free (such as NVDA)
  • view most of the website on mobile devices without you having to scroll from side to side

Ability Net has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • navigation is not possible for keyboard only users
  • some pages and document attachments are not written in plain English
  • some of our pages may not be fully accessible (for example: "Commercial property available in Bury" which is a plug-in from another site, Twitter feed, etc.)
  • links are only distiguishable from body text by use of colour
  • most older PDF documents and some newer PDF documents are not fully accessible:
    • some tables do not have row headings
    • some documents have poor colour contrast
    • some heading elements are not consistent
    • please see: Accessible documents for more detailed information.

Feedback and contact information

If you need information on this website in a different format like accessible PDF documents, large print, easy read, or audio recording, then please contact us. Alternatively, you can telephone us on 0161 253 6535, or write to Bury Means Business, Bury Council, Town Hall, Knowsley Street, Bury, Lancashire BL9 0SW. We'll consider your request and get back to you in 5 working days.

In your message, include:

  • the web address (URL) of the content
  • the nature of your disability, if any
  • a description of the problem
  • your email address and name
  • the format you need - for example, plain text, large print, audio CD etc.

You can also view our accessibility statement for documents to report any problems or request documents in an alternative format.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we're not meeting the accessibility requirements, contact us, providing:

  • the URL(s)(web address) of the page(s) that you are having difficulties with
  • the nature of your disability, if any
  • a description of the problem

Alternatively, you can telephone us on 0161 253 6535, or write to Bury Means Business, Bury Council, Town Hall, Knowsley Street, Bury, Lancashire BL9 0SW.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations')

Contacting us by phone or visiting us in person

We do not have an office open to the public, but you can contact us using our online form: Send us a message. Alternatively, you can telephone us on 0161 253 6535, or write to Bury Means Business, Bury Council, Town Hall, Knowsley Street, Bury, Lancashire BL9 0SW.

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Technical information about this website's accessibility

Bury Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the W3.org - Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Non accessible content

The content listed below is non accessible for the following reasons.

Non compliance with the accessibility regulations

  1. The main menu does not function for keyboard users, therefore most of the site in not accessible to desktop users who are unable to use a mouse. This is due to be fixed in the coming months.
  2. The heading structure on some pages is not correct (e.g. some pages have "skipped" headings). This is due to be fixed in the coming months.
  3. Some tables in content (especially in PDF documents) do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  4. Some tables do not display properly on mobile devices and require the use of left and right scrolling or using the device on its side.

When we publish new content we'll make sure our use of images meets accessibility standards.

Note: There will occasionally be some images which are very temporary and contain information not needed to access Council services (for example, statistical data presented as graphics) may not be compliant. Please contact us if you require such information in an accessible format.

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

You can also view our accessibility statement for documents to report any problems or request documents in an alternative format.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag. We are in the process of replacing forms which have these issues and plan to have them all fixed as they come up for review.

Many of our forms are built and hosted through third party software and 'skinned' to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Disproportionate burden

We believe that fixing the accessibility problems with some content in sub-sites and third party sites would be disproportionate because the relevant platform will be retired soon.


Content that is not within the scope of the accessibility regulations

PDFs and other documents

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service. You can view our accessibility statement for documents to report any problems or request documents in an alternative format.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible this website is.

This website was last fully tested in 2018. We test sample pages at regular intervals using accessiblity tools such as Wave - Web AIM web accessibility evaluation toolAccessibility Insights etc.

We also test:

  • all new page templates that we introduce
  • online forms
  • PDF documents

This statement was prepared on 15 July 2020. It was last updated on 21 June 2021.